One bill.

Hello AI's setup fee is currently waived for the first 50 practices that onboard — after that, a one-time onboarding fee of A$500 applies. The onboarding process covers full configuration of your account:

• PMS integration — connection to Dental4Windows, CorePractice, or Praktika
• Phone system setup — AI receptionist configured for your practice
• Ad account linking — Google and Meta accounts connected
• Dashboard configuration — attribution tracking fully wired up
• AHPRA compliance review — existing ad creative and landing pages checked against healthcare advertising guidelines

Our onboarding team handles the technical work so your practice experiences minimal disruption. The process typically takes five to seven business days from sign-off to go-live.

There are no additional implementation fees, no per-user charges, and no hidden costs layered on after setup. The waived setup offer is designed to reward early adopters. If you are considering Hello AI, booking a demo sooner rather than later ensures you secure the waived onboarding.

Yes — Hello AI uses a fully modular pricing structure, meaning you can activate or deactivate any module at any time with no penalty. Changes take effect on your next billing cycle, and your invoice automatically adjusts to reflect only the modules you are using.

This flexibility exists because dental practice marketing needs shift throughout the year. For example:

• Spring cosmetic push — run Meta Ads heavily for a cosmetic dentistry promotion, then pause the module when the campaign ends
• Winter emergency focus — shift budget to Google Ads for emergency dental searches
• Lapsed patient recall — add the AI caller for an outbound campaign, then deactivate once complete

The base plan — which includes PMS integration, the attribution dashboard, lead tracking, AHPRA compliance review, 300 voice minutes, and 1,500 SMS credits — remains constant as your foundation. Every add-on module layers on top of that base.

There is no minimum number of modules required beyond the base, and no minimum commitment period for any individual module. If you are unsure which combination suits your practice, our team can recommend a starting configuration during your free demo based on your growth goals and budget.

No — your advertising spend is completely separate from your Hello AI platform fee and is paid directly to Google or Meta through your own ad accounts. Hello AI manages your campaigns, optimises your targeting, writes AHPRA-compliant ad copy, and tracks performance through to booked appointments, but the media budget itself stays under your full control.

This separation is intentional and benefits you in two important ways:

• Full account ownership — you maintain direct ownership of your ad accounts and all associated data. If you ever leave Hello AI, your campaigns, audiences, and conversion history remain yours
• Complete transparency — you can log into your Google Ads or Meta Ads account at any time to verify exactly how your budget is being allocated. We never mark up ad spend or take a percentage of your media budget

The only fees you pay to Hello AI are the base platform fee of A$1,299 per month and the cost of whichever modules you have activated. For context, most single-location dental practices allocate between A$2,000 and A$5,000 per month in ad spend depending on their location, competition, and treatment focus. During your demo, we can recommend a specific budget range and model projected returns using our ROI calculator.

Hello AI's multi-location pricing is structured so that your first location pays the full base rate of A$1,299 per month, and each additional location is charged at 50 percent — A$650 per month. Every location gets its own PMS integration, AI receptionist configuration, and campaign management, but everything rolls up into a single dashboard and a single monthly invoice.

Each location benefits from the cross-location dashboard, which lets you compare key metrics side by side:

• Cost per patient — see which locations deliver the best ROI
• Lead volume — track enquiry flow across every site
• Call answer rates — identify coverage gaps by location
• Conversion rates — replicate what is working at your top-performing sites

Module pricing for add-ons applies per location, giving you the flexibility to run different strategies at different sites. For example, you might run Google Ads at all three locations but only activate Meta Ads and the outbound AI caller at your newest location that needs the most growth.

Practices with five or more locations may qualify for custom enterprise pricing. We recommend booking a demo to discuss your specific multi-location needs, or review our dedicated group practices page for more detail on how the platform scales.

All data generated during your time on Hello AI belongs to your practice — we never claim ownership of your lead history, call recordings, campaign performance data, or attribution reports.

If you cancel, we provide a full data export within 14 business days in standard formats. Your export includes:

• Lead records — every enquiry and patient interaction
• Call transcripts and recordings — exported as MP3 files
• Campaign performance reports — full history in CSV and PDF
• Attribution history — which campaigns produced which patients

Your Google Ads and Meta Ads accounts are yours and remain fully accessible — we simply disconnect our management access. Any campaigns running at the time of cancellation can continue under your own management or be handed to another agency.

All data is stored on Australian infrastructure throughout your time with Hello AI and during the export period. After export, we retain your data for a further 30 days as a safety net, after which it is permanently deleted in compliance with Australian privacy legislation. There are no data export fees, no cancellation penalties, and no notice period beyond your current billing cycle.

All Hello AI prices displayed on the website and in proposals are exclusive of GST. The Goods and Services Tax of 10 percent applies to all Australian businesses and is added to your invoice as a separate line item.

Here is how GST works across your Hello AI costs:

• Base plan — A$1,299/mo ex-GST becomes A$1,428.90 including GST
• Module add-ons — each listed ex-GST, with total GST calculated on your combined monthly invoice
• Ad spend — paid directly to Google or Meta, subject to its own GST treatment (both platforms charge GST on advertising services to Australian businesses)

Hello AI is registered for GST and provides a compliant tax invoice each billing cycle, which your accountant can use to claim the GST component as an input tax credit if your practice is GST-registered.

If your practice is part of a group structure with a single ABN, all locations can be consolidated onto one invoice for simpler accounting. For a complete picture of monthly costs including GST, our team can prepare a detailed cost breakdown during your free demo covering platform fees, module configuration, estimated ad spend, and total GST liability.

An AI dental receptionist in Australia typically costs between A$500 and A$1,500 per month as a standalone service, depending on the provider, call volume, and level of PMS integration. With Hello AI, the AI dental receptionist is included as a core capability within the base plan starting at A$1,299 per month.

Rather than paying for the AI receptionist in isolation, you get a complete marketing and patient acquisition system. The AI receptionist capabilities include:

• 24/7 call answering — never miss a call, including after hours, weekends, and holidays
• Patient qualification — enquiries are assessed and triaged automatically
• Real-time PMS booking — checks availability in Dental4Windows, CorePractice, or Praktika and books directly into your calendar
• Call recording and transcription — every call logged for quality assurance and compliance review

Compared to hiring a human receptionist at A$55,000 to A$65,000 per year plus superannuation, leave, and training costs, the AI receptionist represents a significant cost saving while providing after-hours coverage that a single staff member cannot. Model your specific return using our ROI calculator.

The Hello AI base plan at A$1,299 per month includes six core components that every practice needs and are always active regardless of which modules you choose:

• PMS integration — real-time two-way sync with Dental4Windows, CorePractice, or Praktika
• Attribution dashboard — cost per booked patient, not just cost per click
• Lead tracking — end-to-end from first click to appointment
• AHPRA compliance review — all campaigns and AI interactions checked
• 300 AI voice minutes — for inbound and outbound calls
• 1,500 SMS credits — confirmations, reminders, and follow-ups

Add-on modules are where you customise the platform to your practice's specific needs. Marketing modules: Google Ads management at A$300/mo, Facebook and Instagram Ads at A$400/mo, local SEO at A$249/mo, and video production at A$199/mo.

AI calling modules: the 24/7 inbound AI receptionist at A$500/mo, outbound AI calling at A$500/mo, follow-up and booking automation at A$200/mo, and lapsed patient recalls at A$150/mo. Additional modules: conversation insights at A$150/mo and WhatsApp one-to-one messaging at A$100/mo. You only pay for the modules you activate, and you can change your configuration each month.

A full-time dental receptionist in Australia costs an average of A$55,000 to A$65,000 per year in base salary, plus approximately 11 percent superannuation, paid leave, training, and recruitment fees — bringing the total annual cost to around A$70,000 to A$80,000.

Here is how the costs compare:

• Human receptionist — ~A$70,000-$80,000/year, standard business hours only, one call at a time, sick days and annual leave
• Hello AI + AI receptionist — A$1,799/mo (A$1,299 base + A$500 inbound AI), totalling A$21,588/year. That is roughly 28 percent of the cost of a full-time hire

The AI receptionist operates 24/7, handles multiple simultaneous calls, never takes leave, and books directly into your PMS.

However, it is important to understand that the AI receptionist is not a replacement for your entire front desk team. It is designed to complement your human staff by handling overflow calls during busy periods, answering after-hours enquiries, and ensuring no lead is ever missed. The combination of human warmth for in-practice interactions and AI efficiency for phone-based enquiry handling is where most practices see the strongest results. Model the specific financial impact using our ROI calculator.

Hello AI operates on a month-to-month billing cycle with no lock-in contracts and no cancellation fees. You can cancel at the end of any billing period, and your account will be deactivated at the close of that cycle.

Our no-lock-in commitment means:

• No early termination penalties — cancel at the end of any billing cycle
• No minimum commitment periods — stay for one month or one year, entirely your choice
• No exit fees of any kind — we believe a platform should earn your investment through measurable results, not contractual obligation
• Full data export — lead records, call recordings, campaign data, and attribution reports exported within 14 business days at no charge
• Ad account ownership — your Google Ads and Meta Ads accounts remain yours with full campaign history intact

For practices that prefer longer-term planning, we offer optional annual billing at a discounted rate. This is entirely opt-in and still includes the same data export and account portability guarantees. You can discuss billing options during your book a demo, or review the details on our group practices page if you are evaluating Hello AI for multiple locations.